Shipping & Delivery

All online orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

While we aim to dispatch your goods as quickly as possible, delays and demand faced by our courier or freight company can affect delivery timeframes.

We are unable to ship to PO boxes at this time.

Shipping Rates

Domestic shipping charges for your order are calculated and displayed at checkout.

If you would like to ship to an international address, please contact us at shop@dne.co.nz to discuss further.

Payment Methods

We accept credit and debit card payment for online transactions.

If you wish to add goods to your existing Drummond & Etheridge credit account, please contact us at shop@dne.co.nz

How do I check the status of my order?

We will send you an email notification as soon as your order has been shipped.

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at shop@dne.co.nz with your name and order number, and we will track your order for you.

Refunds, returns, and exchanges

Please refer to our Refunds & Returns information.

If you have any further questions, please don’t hesitate to contact us at shop@dne.co.nz